Question 1

How long does migration take?

Accepted Answer

Most WordPress migrations complete within 24 hours. We coordinate with you to minimize downtime and ensure a smooth transition. Complex sites may take longer, but we'll provide a timeline upfront.

Question 2

Do you offer phone support?

Accepted Answer

We provide support via email and live chat for all plans. Enterprise customers on the Titan plan can request dedicated phone support.

Question 3

Can I cancel anytime?

Accepted Answer

We don't lock you into contracts. Cancel anytime from your dashboard. You'll retain access until the end of your billing period.

Question 4

What's your uptime guarantee?

Accepted Answer

We maintain a 99.9% uptime SLA on all plans. If we fall short, you receive automatic service credits. Our actual uptime typically exceeds 99.98%.

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