1. Introduction
At dnsfox.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed hosting services.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Billing address and payment information
- Company name (if applicable)
- Phone number
Technical Information
We automatically collect:
- IP addresses
- Browser type and version
- Device information
- Operating system
- Access times and referring URLs
- Server logs and performance metrics
Usage Data
We collect information about how you use our Service:
- Features accessed
- Pages visited
- Time spent on pages
- Actions taken within the dashboard
- Error logs and debugging information
Customer Content
We store and process the content you upload to our servers, including websites, databases, files, and any other data you choose to host with us.
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR) Article 6, we process your personal data based on the following legal grounds:
- Contract performance (Art. 6(1)(b)): Processing necessary for the performance of our hosting services agreement with you, including account management, service provisioning, billing, and customer support.
- Legitimate interest (Art. 6(1)(f)): Processing necessary for our legitimate interests, including security monitoring, fraud prevention, service improvement, and maintaining the integrity of our platform. We balance these interests against your rights and freedoms.
- Consent (Art. 6(1)(a)): Where you have given explicit consent, such as for marketing communications, analytics cookies, and live chat functionality. You may withdraw consent at any time.
- Legal obligation (Art. 6(1)(c)): Processing necessary to comply with applicable laws and regulations, including tax and accounting requirements, law enforcement requests, and data protection obligations.
4. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our Service
- Process payments and manage your account
- Send service-related communications and updates
- Provide customer support
- Monitor and analyze usage patterns
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
- Send marketing communications (with your consent)
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We may share information with third-party service providers who perform services on our behalf:
- Payment processors (Stripe)
- Email service providers
- Analytics services (Google Analytics)
- Infrastructure providers
Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal requests (court orders, subpoenas)
- Compliance with applicable laws and regulations
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
Subprocessors
We maintain a current list of all third-party subprocessors who may process personal data on our behalf. View our complete Subprocessor List.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Processing Agreement
For customers subject to the GDPR or other data protection regulations that require a data processing agreement, we offer a comprehensive Data Processing Agreement (DPA) that details our obligations as a data processor.
Our DPA covers the scope and purpose of processing, security measures, sub-processor management, breach notification procedures, audit rights, and data return and deletion obligations in accordance with GDPR Article 28.
View our full Data Processing Agreement.
7. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS/SSL) and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Automated backups and disaster recovery procedures
- Web Application Firewall (WAF) protection
- DDoS mitigation
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as necessary to provide the Service and comply with legal obligations:
- Account data: Retained while your account is active
- Billing records: Retained for 7 years for tax and accounting purposes
- Server logs: Retained for 90 days
- Backups: Retained for 30 days (varies by plan)
- Deleted accounts: Data permanently deleted after 30 days
9. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to processing of your personal information
To exercise these rights, contact us at privacy@dnsfox.com.
10. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information.
Do Not Sell My Personal Information
We do not sell your personal information. dnsfox.com does not sell, rent, or trade the personal information of our customers or website visitors to any third parties for monetary or other valuable consideration.
Your CCPA Rights
Under the CCPA, California residents have the right to:
- Know what personal information we collect, use, disclose, and sell.
- Delete personal information we have collected from you, subject to certain exceptions.
- Opt out of the sale of personal information (not applicable as we do not sell personal information).
- Non-discrimination for exercising your CCPA rights.
To exercise your CCPA rights, contact us at privacy@dnsfox.com or submit a request through your account settings.
11. Canadian Privacy Rights (PIPEDA)
If you are a Canadian resident, your personal information is also protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). In addition to the rights described above, you have the right to:
- Be informed of the existence, use, and disclosure of your personal information.
- Access your personal information held by us.
- Challenge the accuracy and completeness of your personal information and have it amended as appropriate.
- Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
Privacy Officer
Our designated Privacy Officer is responsible for ensuring compliance with PIPEDA and handling privacy-related inquiries from Canadian residents. You may contact our Privacy Officer at:
Email: privacy@dnsfox.com
Subject line: "PIPEDA Inquiry"
Response time: Within 30 days of receiving your request
13. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
14. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
15. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice within the Service
Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.
18. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Email: privacy@dnsfox.com
Support: support@dnsfox.com
General: legal@dnsfox.com